Troubleshooting Common Issues

Use this page when something does not behave as expected.

Upload failed

Confirm the file is a PDF or DOCX. If the file is very large, reduce the file size and try again. If text extraction fails, the original file may still be preserved for reference.

AI Cleanup is stuck or failed

Open the AI Cleanup job status page from the sermon detail page. If the job failed, review the message. If it is still running after a long time, refresh the page and try again later.

I cannot see a workspace

Exlectio currently supports one active workspace per account. If the workspace is missing, ask the workspace owner to confirm that your membership is active.

I cannot invite another team member

The workspace may have reached its plan limit. Open Team Settings and Billing Settings to review the member limit and current invitations.

My public library is not visible

Check that the public library is live, has a valid slug, and has at least one published sermon. Also check that the sermon and any desired series are set for public display.

I accepted an invitation with the wrong account

Invitation links are tied to the invited email address. Sign in with the invited account, or ask the workspace owner to send a new invitation.